ITEMS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS. AFTER LEAVING OUR WAREHOUSE, ORDERS ARE SHIPPED FED EX GROUND WHICH DELIVERS IN AN ADDITIONAL 3-7 DAYS DEPENDING ON YOUR LOCATION.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Store credit will be given for the purchase price of all eligible returned merchandise. Store credit may then be used to purchase that same item in a different size or a completely different item. We do not issue refunds or process exchanges. Store credit never expires.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions.
DEFECTIVE/DAMAGED ITEMS PROCESS:
• Use a camera or smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached.
• Indicate “Defective” or “Damaged” in the subject line.
• Include the first and last name on the order, the order #, and product code/name of the item.
You will receive a response from our customer service within 24 hours.
CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.
• We do not need to be notified of any return(s) prior to sending them to us.
• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
• A full refund of the purchase price plus applicable taxes is issued on the date we receive your returned item(s) from you.
Due to order volume and high sell out rate we ARE NOT ABLE TO process exchanges.
Return items by (mail or drop off) to:
The Dusty Road Boutique